How to Place an Order

• By phone: Call us toll-free at (888) 322-8350 7:30am to 5:30pm central. International customers can call us at +1 (847) 465-3200.
• By Fax: Fax in your order toll free to (888) 281-2627, international customers use +1 (847) 419-1802. Download an order form here.
• Online: Visit us at www.eworldpoint.com
• By mail: WorldPoint Corporate Headquarters 1326 S Wolf Rd Wheeling, IL 60090.
• For more information on checking your order, returns, damaged and or claims scroll down on this page.

Domestic Shipping

• All packages are shipped via UPS
• Tracking information is supplied
• Flat-rate shipping rates do not apply to Alaska, Hawaii, and international orders
• Shipping charges are based on the order total, see chart below:

$1 - $99 shipping charge of $9.95

$100 - $249 shipping charge of 13.95

$250 - $399 shipping charge of $16.95

$400+ Please call for quote

We offer same-day shipping for our standard UPS service. Orders placed before 5:00 p.m. CST will ship the same day.

International Shipping

• International packages can be shipped via UPS Worldwide Express or Worldwide Saver
• Freight charges are subject to change at the time of invoicing
• Customer is responsible for applicable country duties and taxes
• Please enter valid contact information including a full name and telephone number to ensure your package arrives in a timely manner
• To ensure your package is not delayed in customs, please contact WorldPoint customer service before placing your order
• Please provide your direct telephone number, name and email address within the Notes section at checkout.

Orders to Latin American Countries

• Si el destino final de su Orden es algun pais de America Latina (incluyendo PRI, Espana y Portugal), por favor ingrese su pre-orden que en breve un Customer Service lo asistira.
• If shipping to any Latin American country (including Puerto Rico, Spain and Portugal) your order will be placed as a pre-order until a customer service representative contacts you.

Priority Mail

• Postal mail service is only available for APO/Military addresses
• Tracking is provided
• Same day shipping is not guaranteed

Returns, Damages, and Shortages

• Please carefully unpack and inspect your order, taking care not to damage the original packaging.
• Do not fill out the manufacturer's warranty card unless you are sure you're keeping an item. We will not accept returns with completed, damaged, or missing collateral material or warranty cards.
• Also, please keep all packing materials until you're sure you are not returning an item.
• Your satisfaction is important to us! If you are not completely satisfied with your purchase, contact our customer service team to obtain a return authorization number (RMA). All products must be in salable condition, full case quantities (where applicable) and in their original package. A return authorization is valid for 60 days from the date of invoice. All returns are subject to a 15% restocking fee and must be returned freight prepaid.

Additional Information on Returns:

• Returns without RMA # or beyond our 60 day return policy will be returned to the customer at their expense.
• Private label and special orders may not be returned for credit.
• Upon receipt of goods in our facility, WorldPoint will inspect products and issue the appropriate credit within 2 business days.

All damage claims, whether apparent or concealed must be reported to WorldPoint within 5 business days of receipt. Please retain the original shipping carton in the condition it was received until it is inspected or the inspection is waived by WorldPoint. Whenever possible, please note any visible damages to the carrier at time of delivery. If delivery is made by truck, please make certain to specify “box damaged” on the Bill Of Lading before signing your receipt. A copy of this receipt will be required to file a claim with WorldPoint. Failure to properly document truck carrier damages at the time of delivery may result in your claim being denied.

Checking and Tracking Your Order

You can check your order status online by click Order Status at the very top of the website.

Payment and Credit Terms

We accept:

• Mastercard
• Visa
• Discover
• Check
• Net-30 (with approved credit)

Please note that tax and shipping rates may be adjusted if applicable during invoicing.

Sales Tax

Sales tax must be added for customers in California, Georgia, Illinois, Indiana, Massachusetts, New Jersey, Pennsylvania, and Texas. To waive charges, please include a copy of your organization's tax exemption certificate, resale certificate, or direct pay permit with your order.