Our Shipping Policy
Speedy Shipping Worldwide!
Enjoy fast & free UPS Ground shipping* on all qualifying orders over $99** of physical product!
Our warehouse team is an incredibly dedicated and hardworking group. Some team members have been with us for over 20 years, while some have been with us for a few months; all of them come to work every day bringing their best. Because they know that our customers — lifesavers like YOU — depend on it.
Whether your order is large or small, for CPR manikins, AED trainers, AHA training materials, or a mid-fidelity advanced life support manikin — they are here to ensure your order gets to you quickly and safely so you can provide effective healthcare training. .
*Within the contiguous U.S.
**If an order contains BOTH digital and physical products, the total of the physical products must be $99 or over.
For orders under $99 of physical products, discounted rates apply.
Shipping Details & Exceptions:
We offer same-day shipping on our in-stock items using standard UPS service. In-stock orders placed Monday–Friday before 5:00 p.m. CST will ship out the same day. Please be sure to review your order prior to submitting. Once an order has been submitted, we are unable to make ANY changes to the order, including changing items, changing address, or cancelling in whole or in part.
To qualify for free shipping, the total cost of your order before tax and shipping of physical products must meet or exceed a $99 minimum. This excludes any eProducts on your order such as Online Courses, eBooks, eCards and Exam Keys. eProducts (Online/eLearning products, eBooks, eCards, Exam keys), do not incur a shipping or handling charge when purchased alone or in conjunction with other products. Orders shipping to Alaska, Hawaii, Puerto Rico, or Internationally do not qualify for free shipping.
- All packages are shipped via UPS from our Wheeling, IL warehouse.
- UPS delivery is Monday–Friday, excluding some holidays. You may receive delivery on Saturday, but that is at the discretion of UPS at time of delivery.
- UPS Next Day Air with a Saturday delivery option is available for orders placed through a Customer Service representative only. Please call 866-709-0955 to place your order.
NOTE: Saturday delivery is an extra charge and may not be available for all areas. - Any UPS packages that are delayed due to weather do not qualify for a refund of shipping charges
- UPS services are not available to P.O. boxes or APO/FPO/DPO addresses and may take approximately 5 days to arrive.
- For tracking information, please log into your account after your order has shipped.
Priority Mail:
- Postal mail service is only available for APO/FPO Military addresses.
- For tracking information, please log into your account after your order has shipped.
- Same day shipping is not guaranteed.
- Does not qualify for free shipping.
